GoHighLevel Email Sender Priority: Which From Address Gets Used?
Updated April 22, 2025
Choosing the wrong sender email in GoHighLevel leads to inconsistent branding, broken reply chains, and confused contacts across manual and automated sends. This guide maps out exactly which From name and address GoHighLevel uses for every email type — including workflows, campaigns, and appointment confirmations.
Which sender email should the leads be getting the emails from?
| Cases | Unassigned Contact | Assigned Contact | |
| Manual Emails | Logged in user email | 1st priority | 1st priority |
| Location Email | N/A | N/A | |
| Assigned User Email | N/A | N/A | |
| Agency Email | N/A | N/A | |
| Automated Emails | Campaign/workflow settings | 1st priority | 1st priority |
| Assigned User Email | N/A | 2nd priority | |
| Location Email | 2nd priority | 3rd priority | |
| Agency Email | 3rd priority | 4th priority | |
| Review Request Emails | We will always use the Logged in user email as the sender email | ||
| Appointment request emails(calendar settings->3. Confirmation) | We will use do-not-reply@replies.domain.com depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email | ||
If you are using Mailgun/LC Email, we will use the Business email here if the lead is not assigned:
How to check if the contacts are assigned or unassigned
Search for the contact in the Smart Lists tab
Search Conversations -> Click on the icon on the right to view the Contact Details
Check who is assigned to the contact here:
Places you can configure the sender’s email – Manual email
Conversation tab
The From email will be the user logged in email by default:
However, if you have 2-way email sync set up, the email will show the integrated email
Places you can configure the sender’s email – Automated email
Email template
Click on Marketing > Emails > Templates > +New
Bulk action – Send Email
Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email
Add the From Name and From Email
Workflow settings
Click Automation -> Workflows -> Create Workflow
Select Start from scratch and click Create new workflow:
Click Settings -> Configure Sender Address
Workflow Send Email Action
Click on the + button > Select the “Send Email” option
Enter the From Name and From Email
FAQs
1. Why does the From email for outlook always look long and strange?
This issue stems from the way Outlook displays the sender’s details. When the same email is sent to a Gmail address, G Suite will display the sender information correctly.
2. How to remove send via information in Gmail?
Be sure to use a sender email address that matches the domain you configured in Mailgun.
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