Agencies don't stay quiet
about good support

Hey there, I'm Karen King, founder of Gold Star Pro, and I would love to give a review to Ryan and his incredible team. We've been using Ryan for a number of months now. We used another support provider in the past and found ourselves in a position whereby the advice given out to our users was questionable, quite often not correct advice. And our users were getting very, very frustrated by the poor support. So we made the decision to move over to Ryan and not only have we found that the service is much, much better, but our users are literally raving about the support that they're getting. They are posting in our community Facebook group, just raving about the support and just the incredible efforts that Ryan and his team go to, to make sure that our users are being looked after. So we have over 200 sub-accounts and most of our users are non-techie, which in itself can create a lot of extra work, but Ryan and his team never falter. They go out of their way to give incredible support from Loom videos and Zoom calls. It's just so nice to know that my users are supported 24/7 by such an incredible team. So if you are thinking about using Growthable, I highly recommend them. Ryan simply goes above and beyond in everything that he does. And I'm sure that once you get started, give them a try, you'll find that the experience is nothing short of absolutely amazing. So thank you, Ryan. Thank you to all of your team. And I look forward to many years ahead of working with you and your team to support our users.

When I first started my GoHighLevel Agency, I needed support. I knew I had to be there 24/7 to help students, clients and people enrolling, registering and paying me for service. But guess what? I'm not a computer. I can't sit there 24/7 answering questions. And then there were certain questions, because I just started, that I didn't know what a workflow was. I didn't know what an automation was. I didn't know the difference between a section and an element and a row and a video. And I thought, oh my gosh, and I was pulling my hair out. My name is David Cavanagh. I want to talk to you about Growthable. I phoned the gentleman who owns Growthable, Ryan. And I spoke to him and I said, listen, give me a couple of days to have a think about it and I'll get back to you. And he said, look, why don't you just do it now? So I jumped aboard and I thought, you know what? I'll test them out. And in the first day, the only one going to check for support was me. I was just checking if they were alive. And he promised me I'd have four-minute response times. Well, it was like four seconds. And I was throwing really big, hard questions at him. And I thought they'd say, well, I'll give it to a level three support technician. Guess what? The guy said to me on the call, hey, I'll do it now. Stand by. I'll make you a Loom video. Now, I've never had this support. And I've tried lots of other support systems for GoHighLevel. Yeah, they're all right. Don't get me wrong, I'm not bashing them. But I'll tell you now, they've got a lot of staff and a lot of trained people who really, truly know GoHighLevel. They can be inside my system working 24/7 on the back end of my platform to fix my platform, fix my ticketing, fix my support, help me with leads, give them all the information to give out to clients. I'll tell you now, they've actually made me money so far. So if you're sitting on the fence and you're looking to get 24/7 support, you're looking for people to onboard your new people into sub-accounts, talk to Growthable. Now, just because their prices are cheaper than the rest, this is what I thought: their service would be crap. Well, guess what? It's not. It's actually really, really good. Talk to the guys at Growthable today. Talk to Ryan and the team. Do it for a month. Test it out. I guarantee you'll be kicking yourself if you don't. Growthable, they're great. Ryan, thank you. Dan, the rest of the team, thank you. You guys rock.

Hey, it's Craig Harwood from Jimmy AI. I just want to give a quick shout out to Ryan and his team at Growthable. They've been indispensable for us in growing our SaaS business. When we've got clients using a SaaS product, they need to know that they've got support and backup any time they need it — and Ryan's team does that 24/7. They're the first line of support when a customer has a problem, and you can bet a customer will have a problem at five o'clock on a Friday night when you're trying to get out of there. Weekends, evenings — that's what it's all about, providing that level of service and comfort to our clients. Ryan's team does that for us and I'm really, really happy with the way they do it. Their response times are really quick, and on top of that we can use them for onboarding new clients as well. So all up, it's been a really great experience. We've been using them for a couple of years now, and honestly, I wouldn't want to be doing that level of support and paying for it with our own staff when Ryan and his team are there and they do it so well. Highly recommend them, and hope you give them a go too.

Hi there, I'm Alwood Wick, I'm the CEO and co-founder of BeeSavvy, and today I just want to review Growthable. Ever since we've had them come on board and become our support, our business has truly been blessed. Their onboarding team has been nothing but amazing — all of our clients are coming back saying what fantastic onboarding support got them going really swiftly. Your 24/7 support service has also been awesome. Your ability to log in through Zoom and remote-access our clients' systems has enabled them to really get going and fix any issues they've found on our platform. I would truly say to you: if you're thinking about it, stop thinking — go on over to Growthable. I know you won't be disappointed, and I'm saying this as a very happy and satisfied customer. Thank you Growthable, and I look forward to many more years of success together. I really appreciate your team and all that you do for our business. All the best, and God bless.

I just want to record a quick video. Ryan, this is amazing — what you've built, this platform, working with Dan. Ever since we were onboarded a few weeks ago, super seamless, super fast. The speed of us getting connected with you guys, our agency being onboarded, the ease with which you've set up everything for us — customized calendars for me to add to our workflows when we onboard our clients. We've got a ton of unique integrations and customizations within our instance of HighLevel for our agency. I always felt like it was really tough, a lot of handholding we had to do with our clients just to make sure they had a good, seamless onboarding experience. And honestly, you guys nailed it. You guys are doing a better job than we are. And honestly, you're doing a better job than me — and I built the thing. So Growthable, fantastic company to work with. Ryan, you're the man.

Hey there, my name is Garry and I'm an agency owner here in Los Angeles, California. We used to do all of our support and onboarding pretty much in-house, and we recently made the switch to Ryan and the team over at Growthable — and I'm going to tell you, they did a fantastic job. We onboarded four clients already with them, and they did a phenomenal job getting them approved with A2P and getting their whole system set up and launched, and did it in a very timely and professional manner. Another really phenomenal thing is their pricing structure, which really allows you to scale as your company grows: you can upgrade your membership and unlock even more features and benefits, and that's what we're currently doing. I couldn't be more happy with the level of support and professionalism — the whole team over there has been phenomenal, especially because, being fairly new to the agency space, we didn't have much of an SOP to give them, so they were able to give us some advice and really help us hone that in and develop it. Again, just very, very highly recommended. So thanks to the guys over at Growthable, and highly recommend them.

I just want to say thank you to the entire Growthable team for the extreme support and their guidance. We as SaaS owners are benefiting enormously from the knowledge and experience they have. We use them internally as a team, and we also use Growthable to support our clients — and they're never shy to reply instantly via chat or jump on a Zoom call and guide you step by step. They explain every little detail and nuance. We work in the real estate industry and this is a tremendous help — it's work we're not doing while we focus on sales, marketing and other areas, with the support fully handled by Growthable. We've tried other competitive agencies in that space, but Growthable was the best in terms of pricing and functionality, so I'm just grateful. On top of that, they recently launched Facebook business management support and Facebook business setup, and this is probably one of the best new things on the market, because it was such a headache — especially in the real estate niche in North America, where a lot of agents, brokerages and builders didn't have the proper setup. It's so confusing on the Facebook and Meta side, and the Meta Business Manager onboarding setup is just extremely useful in day-to-day operations for any SaaS owner. So thank you, entire Growthable team — this is huge for us. Thank you.

Hey guys, my name is Jackson. We're from a business called ACR365. We're a SaaS business that services the gym and fitness industry, working with gym and fitness professionals, creating solutions for their software. One of the things we've started doing is using Growthable, with Ryan and his team, to support us with customer success. One of the things we found with fitness professionals is that they're not the most tech-savvy people, and we want to make sure we provide them ongoing support — whether it's automations or workflows, any support they may need on an ongoing basis. And the team from Ryan and Growthable is able to do that, because it's allowed me to deliver a high-quality service 24/7 with a team that knows the platform really, really well, and gives our clients the option of 24/7 support on live chat, which is unheard of. They get responses really quickly, with a 99.97% satisfaction rate, and most importantly it's taking about 100-plus conversations away from my inbox and email. We've saved a bunch of time and I can focus on other things in my business to make it grow and deliver a higher-quality product. So I cannot recommend the team from Ryan and Growthable highly enough. If you have a plan to provide high-quality service and really good customer success and support 24/7 with a live chat option, Growthable is definitely the way to go. I'm very, very happy with the results so far, and most highly recommend the team.

Hey crew, my name's David from Australia. I run AgentMate, which is a buyer's-agent GHL SaaS here in Australia. We've been running for nearly two years, and I've been with Growthable now for probably seven or eight months. Prior to that I was using one of the other big ones. The experience wasn't fantastic — not a lot of data. The amount of times I would ask for chat transcripts so I could optimize my SOPs and canned responses — it was just never available. There was no data, no communication. It was just a massive pain, to be honest, and it was really frustrating my clients. I found Ryan, another Aussie lad, so it was cool that we connected on that. Just a hardworking guy who wants to build a solid business — super customer-focused, really focused on the service, and it's been amazing. Communication's been great. We've got all the data we needed, so we've been able to optimize our SOPs, our canned responses, all of our chat support and our tier-two support. As a consequence, our revenue's gone up and our churn rate's gone down massively. The guys do our onboardings now, which feeds into our marketing strategy call, which then sells our clients into our high-ticket offer — which we didn't have before. So it's been amazing from a revenue point of view: the clients are happy, churn rate's good, upsells are good, and more importantly, peace of mind. For 12 to 15 months I was doing my head in, and now I've got the peace of mind that the guys are going to look after it. And if they don't know something, they'll ping me or my VA and get an answer real quick, and everything works. So use them — Growthable are awesome. Go check them out.

Hello, my name is Liam Price. I'm a marketing agency owner and I use GoHighLevel to work with my clients and build their campaigns. For the last few years I've mostly been supporting my clients myself, and my VA has been helping too. But at a certain point we had too many clients — we were getting too many tech-support questions and it was bogging us down. So I looked at a few different white-label support services, and the one I loved most of all was Ryan's, because it doesn't have any extra menu links or anything complicated that our clients have to figure out how to use. It's really, really simple: a floating widget that's just in the corner permanently. You click get help, get support, and chat with an agent. Agents are pretty much 24/7, which is awesome, and they give live chat support. They'll also jump on Zoom if they can't fix it over live chat, and they'll even do some done-for-you stuff if a client is particularly technologically challenged — which I love. It's really reduced the amount of tech-support questions I've had, so I can focus on what I actually love doing: the ads. And I don't have to get bogged down with calendars and things like that. Ryan's an awesome guy as well — really attentive. If anything needs attention, he's right there and he's on it. So I'd recommend: if you're a marketing agency specifically using GoHighLevel and you have more and more clients, you're probably going to want to offload some of your tech support — and Growthable is my recommendation. It's really awesome, and it's what I'm going to keep using into the future. So do it.

Hi guys, my name is Alexa. I am an agency owner and consultant for people looking to build their HighLevel accounts for their business, from personal to large companies, building it out for managing their business and their teams and their employees, and I love what I do. I love helping people learn HighLevel. I love showing them what the power of HighLevel can do and change for their business. But I did get to a point where I started dreading some of my days, because I felt like I was doing a lot of tasks that weren't necessarily growing my business how I wanted. I was overloaded with support questions. I was overloaded with onboardings, all of that stuff. I've gone through pretty much every support company that you guys have probably all heard of, and they're amazing. There's nothing wrong with them, but I was really looking for a team that was more focused on customer success journeys than a ticketing system for help. I learned over the years that a lot of our clients, if you're an agency owner, they don't know what to ask, so a ticketing system or asking a live chat bot doesn't always help them. And then I heard about Growthable, we met them, and they were focused on customer success and all of that. I thought, okay, let's try this out. So I did sign up with them and the last couple months have been incredible. I was very hesitant to hand over my onboarding process, because whether you're brand new to the industry or you've been doing it for a while, you know that that's a crucial part of keeping a client. So I remember the first week that I had handed over the onboarding, every day I was a little bit anxious, like how are these gonna go. And all of our new clients were like, I just want you to know that they were so knowledgeable, they were so helpful, it felt like they genuinely wanted to help me — and so much of my anxiety around that went away. So I've been able to hand over all my onboarding to Growthable. I chat with our team day to day helping them answer questions. So I just want to say, if you're a brand new HighLevel user, you do need to know how you want your clients to be onboarded, but as soon as you've gone through those processes yourself a few times, Growthable can take over. And sometimes I'm like, maybe they actually do a better job than I did. With HighLevel changing constantly, and us as agency owners trying to focus on growing our business in our niches, sometimes we can't keep up with all the amazing features that come out. So it's relieving to know that the person onboarding is being trained on all the new features and they can answer all the questions. I just wanted to share my experience with Growthable. I recommend it to all of my clients. On my consulting side, when I'm consulting agencies, after we build out their system and they're ready to start selling to their users, the first thing I do is say get Growthable. Let them take over that side of it, and you take over your side of the job. So whatever stage you're at in your journey, Growthable is an amazing choice. I will recommend them forever to everyone I meet. So thank you, Growthable, thank you guys for what you do — you have made me love what I do again.